On November 4, 2016 the Consumer Product Safety Commission announced a voluntary recall of 2.8 million top-loading Samsung washing machines because of a risk of impact injuries. Your BBB® offers resolution with product defects.
According to CPSC, the top of the washing machine could unexpectedly detach during use. Samsung received 733 reports of “excessive vibration” or the top detaching from the chassis of the machine. Nine injuries have been reported. The machines were sold at multiple retailers including Best Buy, The Home Depot, Lowe’s and Sears from March 2011 to November 2016. Samsung says owners of the machines can either receive a free in-home repair to reinforce the top of the washer, or receive a rebate to purchase a new washer.
Visit bbb.org/Evansville where you can Start With Trust®.
*Image from CPSC announcement