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Answering Western Union Questions

Answering Western Union Questions


By: Oana Schneider

Answering Western Union Questions

Your BBB® has learned of questions about the details surrounding this payout, and we are here to help by providing some answers.

Did you fall victim to a scammer between January 1, 2004 and January 19th, 2017? You can still file a claim. Claims must be filed by February 12, 2018.

Nobody will call you to ask for personal information such as social security numbers. Instead, you will be prompted to enter your Social Security Number or Individual Taxpayer Identification Number (ITIN) on the form. If you get a call asking for personal information, call the FTC right away.

Don’t have a Social Security Number or ITIN? No worries. Check the box that says so and provide a valid explanation.

Claims all are handled by Gilardi & Co., but it is recommended to go to to head directly to the Giraldi claims page.

Previously published losses, as reported to the FTC or Western Union, are likely to have triggered a pre-filled claim form. If you didn’t report the loss, or receive a pre-filled claim, a claim can still be filed.

Want to get the max amount of money back? Provide the documentation to show how much was transferred and lost. If you don’t have access to those forms anymore, open a claim regardless. Provide the DOJ with as much information as possible to help them validate your claim.

Worried about sending your social security number through the mail? So are we. It is recommended to file online at to ensure the information is headed to the correct place. However, if you did receive or request a physical mail copy from Gilardi, the only address to send the information back to is: United States v Western Union Company, PO Box 404027, Louisville, KY 40233-4027.

If you have the power of attorney for an individual or their estate, you can file a claim for them.

How much will you get back? That depends on how many people file and how many claims are validated.

Be patient. This process could take up to a year for the DOJ to validate and send checks for your claim.


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Oana Schneider is our Director of Media Services. She writes consumer and business oriented articles and is in charge of our community outreach program.