AT&T and Verizon Cell Phone Users Targeted by Phone/Text Scam

You Have Mail!Your BBB has learned that AT&T and Verizon customers are reporting that they are receiving cell phone calls and text messages from individuals purporting to represent AT&T or Verizon. The caller or texter announces that the customer is eligible to win money. With each call or text to a customer, the amount of winnings increases. The amount starts out at $100, then $200, then $300 or more.

In order to receive the money, the customer is told to go to a certain AT&T or Verizon website and verify his/her account by entering  cellphone number, AT&T or Verizon ID and password and the last four digits of his/her Social Security number. For doing this, customers are told they would then get a certain amount of money credited to their AT&T or Verizon account. Wary customers called AT&T or Verizon directly and were informed that the call or text was a scam. According to AT&T and Verizon some examples of the fraudulent web and email addresses are:

www.att620.com – Simply log into your account to redeem your $620. At AT&T we care about you. Thank you and have a nice day.

www.att550.com – Simply log into your account to redeem your $550. At AT&T we care about you. Thank you and have a nice day.

www.att440.com – Simply log into your account to redeem your $440. At AT&T we care about you. Thank you and have a nice day

Possible sender e-mail addresses: bill@verizon.net, error@verizon.net, billing@verizon.net, donotrespond@verizon.net, onlinebilling@verizon.net, help@billing.verizon.com, payment@verizon.net, admin@verizon.net

The scammers are trying to obtain customers’ personal information or to get them to download malware. Once they get this information, the customer’s identity is compromised and he/she is left vulnerable to identity theft.

AT&T has a warning on its website about the phone/text scam. Verizon has information about several types of phone scams on its website. If customers suspect a text or call isn’t from AT&T or Verizon or is in any way fraudulent

*Don’t open the text message or click on any links within it.

*Don’t respond directly to the phone call.

*Don’t visit any websites a fraudulent phone call directs you to visit.

AT&T customers should report suspected fraudulent phone calls to abuse@att.net, forward any fraudulent text messages to 7726 (SPAM), and send the entire spam texts to abuse@att.net.

Verizon customers should report suspected fraud by sending an e-mail message to abuse@verizon.net, call 1-800-567-6789, or e-mail the Billing Department at billingservices@verizon.net to verify that the message is legitimate. Provide as much information as possible about the fraudulent activity or message.

For more information you can trust, visit bbb.org/evansville.

About Jackie 246 Articles
Jackie is the Operations and Education Foundation Assistant with the BBB. She assists consumers with business inquiries, and does presentations to senior groups and high school students. She is a regular contributor to the blog.

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