Many of you will be visiting post-holiday sales. You’ll be visiting neighborhood stores, surfing through “sale” tabs on your favorite websites, and thumbing through catalogs.
Under the FTC’s Mail Order Rule, a company must ship your order within 30 days from the time it receives the completed order, unless, in making the offer, the company clearly stated some other time for shipment.
If you find an error on your credit or charge card statement, you may dispute the charge and withhold payment on the disputed amount while the charge is in dispute. The error might be a charge for the wrong amount, for something you did not accept, or for an item that was not delivered as agreed. Of course, you still must pay any part of the bill that is not in dispute, including finance charges on the undisputed amount. (To dispute, write to your creditor attn “billing inquiries” within 60 days of the first bill showing the error.)
The Mail Order Rule does not apply to orders placed over the telephone and charged to your credit card, COD orders, or orders for which you send no advance payment. The Rule also does not cover mail order services such as photofinishing, seeds and plants, magazine orders, and “negative option plans” such as those used by some book, record, and tape clubs.