Do Not Call Registry Part II – Why Am I Still Receiving Calls?


As we said last week, having your phone number on the Registry will not stop all telemarketing calls.  Certain calls are exempt from the Telemarketing Law.  Here is what the FTC says about what calls are exempt.

I Keep Getting Political Calls…

Calls from, or on behalf of, political organizations are exempt because they are not included in the definition of “telemarketing.”  You can count on receiving political calls especially as the election year rhetoric intensifies.  You can ask them not to call you, but they are not obligated to honor your request.

I Keep Getting Calls from Charities…

These calls are exempt from the Telemarketing Law.  However, if a third-party fundraising company calls on behalf of a charity, you may ask not to receive any more calls from them.  It the third-party telemarketer calls again on behalf of that charity, the telemarketer may be subject to a fine of up to $16,000.

I Keep Getting Calls Wanting Me To Take a Survey…

If the purpose of the call is solely for conducting a survey, it is exempt from the Telemarketing Law.  However, callers who claim to be taking a survey but also try to sell you goods or services must follow the Law.  You have the right to ask them not to call you again.

I Bought Something from XYZ Company and Now They Keep Calling Me…

Did you know that anytime you purchase something from a company, you establish a business relationship with them?  So even if your number is on the National Do Not Call Registry, that company may call you for up to 18 months after your last purchase or your last payment to them UNLESS you ask the company not to call again.  The company must honor your request and will be subject to a fine of up to $16,000 if they call.

I Called XYZ Company to Ask About a Product They Advertised and Now They Keep Calling Me…

You may not realize this, but by making an inquiry to a company or submitting an application to it, you establish a business relationship with that company.  This relationship lasts for 3 months, and during this time, the company is allowed to call you even if your number is on the National Do Not Call Registry.  To stop them from calling, you must make a specific request to the company not to call you.

When you make a specific request not to call you, keep a record of the date.

For more information you can trust, see

Do Not Call Registry Part I – Are You On the List?

Political Robocalls

Indiana AG to Robo-Caller: No Leniency Here

Getting Annoying Telemarketing Calls?

Do Not Call Me…Says Carol


Written by

Jackie is the Operations and Education Foundation Assistant with the BBB. She assists consumers with business inquiries, and does presentations to senior groups and high school students. She is a regular contributor to the blog.

2 Comments to “Do Not Call Registry Part II – Why Am I Still Receiving Calls?”

  1. Vince says:

    I am on the Missouri no call list and the National Do Not Call List and am STILL getting telemarketers calling my business. I own a pawn shop and they are disrupting my business. I deal with the NICS ATF/FBI on firearms and get many calls a day and am being disrupted with different types of telemarketers, whether it be to lower my debit/credit machine rates or from diamond buyers. They will not stop calling and I have been getting more “Automated Voices” rather than people so I can not tell them not to call me directly. Is there nothing I can do? I am about to give the numbers to my attorney and have him take full action ALTHOUGH I shouldn’t have to waste the money on it!

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