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Emails Claiming “Delivery Failure” May Contain Malware

Emails Claiming “Delivery Failure” May Contain Malware - The Beacon


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By: Amanda

Emails Claiming “Delivery Failure” May Contain Malware

Most consumers order at least one item online during the holiday season and expect it to be delivered to their home. Unfortunately, scammers know that this is a common practice, and it seems they are trying to take advantage of that fact. Your BBB® has learned that emails are showing up in consumers’ inboxes which claim to be from the U.S. Postal Service. According to the FTC, the email indicates that you missed a delivery but if you take the attached form to your local post office, you can pick up your package and avoid any penalties. The message might also include a link for more details. Unfortunately, the email is fraudulent and if you click on the link or open the attachment, you will most likely get malware or a virus installed on your computer.

The use of known business names or logos in these types of emails is not unusual as we often let our guard down when we think the email is coming from someone we know or have purchased items from in the past. Your BBB has the following tips to help you avoid these types of scams:

*Be wary of emails that initially come to your spam folder. Chances are your email’s filter caught it for a reason.

*Be sure to check the “To” box first as this may be your first indication that the email is spam. Spam emails tend to contain several addresses.

*Before clicking a link, hover over it with your mouse.  In the lower left hand corner of your browser, you should see where the link is actually going.

*Avoid opening any attachments until you know whether or not it is safe to do so.

*If all else fails, you should feel free to contact the business and see whether they are trying to contact you.

If you do discover that what you have received is spam, you can report the emails to the Federal Trade Commission (FTC) by forwarding spam emails to This allows the FTC to add the spam to their database for potential prosecution.

For more information you can trust, visit

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Amanda is the Director of Bureau Affairs and is a regular contributor to the consumer education blog. She is one of our go-to colleagues for answering complex consumer inquires. Amanda also manages our charity reporting program.