Your BBB takes calls daily from people having problems with auto repair.
With snow and ice likely for the next 3 months, and the unfortunate increase of accidents that come as a consequence, thought should be given to finding a reliable auto repair shop and mechanic if needed. Originally published in 2012, this article has received more comments than all my other posts combined. Consumers should look carefully when choosing an auto repair facility. Below are some tips:
2. Inquire in advance, if they will provide you the parts that were replaced.
3. Get all estimates for parts and labor in writing first before authorizing anything.
4. Get at least three referrals. When looking for a qualified mechanic, ask friends, family and co-workers for recommendations.
5. Look for shops that display certification. For major work, such as brakes, transmission or engine repair, find a shop employing a specialist.
6. Ask as many questions as you need. Don’t rush the technician into making an on-the-spot diagnosis of the problem. Ask to be called to be informed of the problem, course of action, and cost of work before any work begins.
7. Get everything in writing. Before authorizing repairs, get a written estimate for parts and labor. Tell the shop to get your permission before making additional repairs. Ensure you receive notification by having the service manager write a request on the bottom of the repair order.
8. Give phone numbers where you can be reached and before you leave, be sure to understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
9. When you pick up your vehicle, get an explanation of all work completed and get all guarantees in writing.
10. Ask that any major new parts that have been installed be pointed out to you. Your repair bill should be itemized so if a problem occurs later, you can prove the item is covered by the guarantee.