Nationwide Telephone Imposter Phishing Scam Reported by Social Security Administration

Your BBB® just received a fraud advisory from the Acting Inspector General of the Social Security Administration (SSA), Gale Stallworth Stone. The SSA has received reports from across the country about individuals claiming to be Social Security Office of the Inspector General (OIG) investigators.

According to the OIGSSA News Release the calls include a recording which says the person’s Social Security account, Social Security number (SSN), and/or benefits are suspended. The recording tells the person to call 806-680-2373 to resolve the situation.

When the person calls the number, the imposters try to acquire personal information. Acting Inspector General Stone stated, “This phishing scheme is targeting unsuspecting persons for the purpose of Social Security benefit theft or identity theft.” Although OIG investigators occasionally contact people by phone for investigative purposes, they will not request sensitive personal information. Stone advises people to be cautious and to avoid providing personal information such as SSN or bank account numbers to unknown persons over the phone or the internet unless they are certain of who is receiving it.

If you receive such a call from someone claiming to be from the OIG, you may report that information to the OIG at 1-800-269-0271 or online at You may also report it to If you have questions about any email, letter, text, or phone call claiming to be from the SSA or OIG, contact your local Social Security office or call Social Security’s toll-free customer service number 1-800-772-1213 to verify that it is an actual SSA or OIG communication.

To learn more about imposter scams, you may read the FTC’s tips for dealing with government impostors. To find out more about other scams, check out BBB Scam Stopper (

For more information you can trust, visit

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About Jackie 246 Articles
Jackie is the Operations and Education Foundation Assistant with the BBB. She assists consumers with business inquiries, and does presentations to senior groups and high school students. She is a regular contributor to the blog.

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