Last year we heard from several local business owners who had received a shipment of product they had not ordered. An invoice soon followed, and when our businesses contacted the company to dispute the order, they were told an employee authorized the order.
The details of the accounts from our local business owners differ. Some received the same products they would have ordered from other vendors while others received items totally unrelated to their type of business. In all instances, however, the business communicated to us that they felt pressured by the shipper to pay for a shipment they knew they had not ordered.
Unfortunately, we received word from one of our local nonprofit organizations that they began receiving similar calls last week. This time, however, a shipment was not received in advance of an invoice. The organization received one call stating their “recent shipment” was on its way but first they needed to confirm billing information that had been lost due to a computer glitch. The organization’s employee knew not to give financial information over the phone and later confirmed with the director that such an order was never placed. (A second call made a similar request, but this time claimed to be from a popular office supply store the organization often purchased from.)
Your BBB wants to remind our readers how to safely answer such requests:
Resist giving personal or financial information to an unknown caller;
ask for details in writing, including their business name, address, and phone number; and
confirm any purchases with the individual in your business/organization responsible for ordering.
If you know the request you’ve received is fraudulent, contact your BBB. Related posts:Tri-State BBB Cautions Businesses Regarding Calls Claiming to Update BBB Files/Solicit Yellow Page ListingsBBB Small Business Advice on Fighting Friendly Fraud