Is Your Phone Bill Getting “Crammed”?

According to a recent press release, the Federal Trade Commission (FTC) is seeking a ruling against Billing Services Group (BSC), the largest third-party billing company in the nation, for allegedly adding bogus charges to consumers’ phone bills. These charges were supposedly for additional services that the consumers did not authorize or use. The alleged practice is called “cramming” and the accusation is to the tune of $52 million. You can see the FTC press release here.

It is a good reminder to check your phone bill. So often in our busy lives we simply pay the amount due without reading the bill. The particular charges involved in this case were voicemail services and video streaming services that the consumers had not agreed to as part of their service. According to the FTC it was due in part to consumers’ reporting erroneous charges to their phone providers and those phone providers complaining to the billing company that prompted the FTC’s actions.

If you notice a problem on your phone bill you can report that problem to your phone provider. Keep in mind that it could be an issue with a third-party billing company that your provider may not be aware of.

If you need assistance with a billing dispute that you have not been able to resolve yourself, remember that your BBB offers a dispute resolution process that might be able to help. And as always if you want to check on a business contact us here at the BBB.

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Phone Bill Cramming Gets Attention from FTC

Five Ways to Fight Back Against Phone Bill Cramming

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Jason is the Manager of Dispute Resolution Services with the BBB and primary handles consumer complaints. He also assists consumers with business inquiries. He is a regular contributor to the blog.

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