Johnson & Johnson Voluntarily Recalls OneTouch® Verio®IQ Blood Glucose Meters

Glaucometer for Measuring Blood SugarOn March 25, 2013, Johnson & Johnson, the world’s biggest provider of health care products,  issued a voluntary recall of all its OneTouch® Verio®IQ blood glucose meters in the U.S. and other countries for “failure to provide a warning at extremely high blood glucose levels,” according to information from the company.  The meters are made by Johnson & Johnson’s LifeScan unit.  According to LifeScan, the meters turn off at blood glucose levels of 1024 mg/dL and above instead of displaying the message “EXTREMELY HIGH GLUCOSE above 600 mg/dL” as it should.  Blood glucose levels of 1024 mg/dL are called extreme hyperglycemia, are a serious health risk, and require immediate medical attention. 

Rather than risk a possible delay in medical treatment for extreme hyperglycemia, LifeScan has recalled the meters and will replace them for free.  Johnson & Johnson estimates that the recall affects 90,000 people in the U.S. and a total of 2 million people worldwide.

In addition, LifeScan is voluntarily recalling and replacing five lots of OneTouch® Ultra® Control Solution because “they may not provide an “in range” control test result when used with OneTouch® Ultra® Test Strips” according to the company.  The recalled lot numbers are 2AA2G01, 2AA2G02, 2AA2G03, 3AA2G04, 3AA2G05.

Patients who are using the OneTouch® Verio®IQ Meter should call LifeScan Customer Service at 1-800-717-0276.  Company representatives are available from 8:00 a.m. to 10:00 p.m. EDT Monday through Sunday to answer questions.

Patients who are using OneTouch® Ultra® Control Solution from one of the five recalled lots should call OneTouch® Customer Service at 866-461-0043 to request a replacement product free of charge.

To see more information about the recall go to www.onetouch.com.

To keep informed about the latest recalls, see

FDA Safety Recalls

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U.S. Consumer Product Safety Commission

About Amanda 202 Articles
Amanda is the Director of Investigations & Information Services and is a regular contributor to the consumer education blog. She is one of our go-to colleagues for answering complex consumer inquires. Amanda also manages our charity reporting program.

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