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Look It’s Your ISP or Maybe Not

Look It's Your ISP or Maybe Not - The Beacon


By: Michael

Look It’s Your ISP or Maybe Not

Your BBB® is receiving calls daily from people who are having their important computer files held for ransom. Our advice is to never believe any pop-up messages on the computer, or phone calls stating there is a problem with your computer. I have also told callers that the only entity that can know if your computer is a danger to others is your Internet Service Provider. But what if you get a pop-up message claiming to be your ISP?

Tech criminals are using a new trick to steal your info. Instead of cold calls, they are sending fake pop-up messages that look like messages sent from your ISP.

These fake messages are created to look like they come from Verizon, AT&T and Time Warner. They say that they have detected malware on your computer. If left unattended, you could have issues with your documents, passwords, and credit card information. Some of the newer messages go a step further and say: “If left unresolved, you may be subject to PERMANENT ACCOUNT SUSPENSION as well as possible fines for network damage.” There is a phone number to call, and if you call, cons will try to talk you into allowing them access to your computer, tablet or phone. Once they have access, they will steal your sensitive information (passwords, bank account info, etc.). They are getting their victims by ad networks.

If you click on a malicious ad, you are redirected to a website that checks your computer’s IP address. With this info, cons can figure out what ISP you use, send you to a fake website, and customize the warning message to match your ISP. The computer industry, and especially Microsoft, has been trying to crack down on the perpetrators, but this is a long and slow process.

Read more at Help Net Security.

For more information you can trust, visit

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Michael is our Business Information Specialist and will be writing at least one article per week for the consumer education blog. He works with accredited businesses to ensure we maintain current contact information and licensing. He is usually first to answer the phone; so odds are good you will be speaking with him when calling our office.