In the course of handling complaints for consumers, sometimes a consumer’s resolution to a problem is to request the BBB to have an employee dismissed from their position or to have the business “shut down.” As a private not-for-profit agency, the BBB has no legal authority to do either.
So what do we do with such requests? Since these requests fall outside our realm of dispute resolution, we ask consumers to modify their resolution.
The BBB does work with government agencies when requested by those agencies when they seek information from us. Since our data is confidential, we don’t hand over information without either written requests or by subpoena.
Sometimes complaints do result in legal action taken by some of these agencies, such as the Attorney General’s Office or the Federal Trade Commission.
Your BBB cooperates with various agencies to help protect consumers from fraudulent activity, and your BBB has assisted many individuals in the Tri-State area who have sought advice regarding numerous offers which appear to be fraudulent thus saving them millions of dollars each year.
For more information regarding suspicious offers or to obtain information for businesses or charities or to file a complaint, you may visit bbb.org/Evansville where you can Start With Trust ®.