Stopping Unwanted Phone Calls, Revisited

Our Director of Media Relations, Susan Bolin, received a call from a consumer who stated he was eager to stop calls from a company that had been contacting him several times a day. Direct requests from the consumer did not seem to affect the company’s call schedule and he was even having trouble verifying what company was making the calls.

Susan offered the following advice that I wanted to pass along to our readers. We hope you’ll find this helpful!

First, register your phone number, home or mobile, on Do Not Call lists:

(Please note that some groups are exempt. You may still receive calls from charities, political organizations, telephone surveyors, or businesses you have a relationship with. However, if you ask to be taken off a call list, the group should comply. Read more FAQ here.)

If you have registered on the Do Not Call lists and after 31 days you continue to receive calls:

Because this information may be used for possible evidence in court, it is usually requested in writing by letter or by filing these forms on-line.

Government agencies are hard at work trying to stop unwanted calls of this nature, but there are also steps consumers can take. Your BBB suggests a few of the following if calls persist beyond the steps above:

  1. Call your local phone provider: some offer free options to block specific callers that are unwanted.
  2. Consider not answering solicitation calls: if you have caller i.d. and can tell a solicitor is calling, sometimes this is a helpful tactic. For those who won’t play by the rules, an answered call is just verification of a valid phone number.
  3. Consider changing your phone number: if all else fails, this solution might provide some peace from unwanted callers.

Lastly, for those of you receiving calls from credit card companies, consider opting out of credit offers by calling 1-888-567-8688 or visiting http://www.optoutprescreen.com 

Related Posts:

More on Stopping Calls from Telemarketers “ A BBB Blog Post 

What You Should Know About the Do Not Call Registry 

Indiana Attorney General “ About Do Not Call 

Written by

Beth was Director of BBB Services and wrote for the consumer education blog from 2008 to 2011. Beth also managed projects of the Tri-State Better Business Bureau Foundation, including the Student of Integrity Scholarship and senior citizen education programs, and she worked with local charities as a part of our charity reporting service.

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