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Thieves Tamper With PIN Pads at Barnes & Noble Stores-Steal Info

Thieves Tamper With PIN Pads at Barnes & Noble Stores-Steal Info - The Beacon

10-2012

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By: Jackie

Thieves Tamper With PIN Pads at Barnes & Noble Stores-Steal Info

In a press release dated October 24, 2012, Barnes & Noble announced that thieves tampered with point-of-sale PIN pads at 63 Barnes & Noble stores.  The company termed the action as a “sophisticated criminal effort.” According to the company, the thieves planted bugs in the tampered PIN pad devices allowing them to steal credit and debit card information and PIN numbers when customers swiped their cards to make purchases.  Stores in California, Connecticut, Florida, Illinois, Massachusetts, New Jersey, New York, Pennsylvania, and Rhode Island were found to have the tampered PIN pads.  A list of store addresses may be found here.

Once the tampering was discovered, Barnes & Noble alerted federal law enforcement authorities; an investigation is ongoing.  The company also disconnected all of its 7,000 PIN pads in stores nationwide even though only 1% of the devices had been compromised.  As a precaution, Barnes & Noble advises customers and employees who swiped their cards at any of the stores with tampered PIN pads to take the following steps:

Debit Card Users

Change the PIN number on their debit card

Examine their accounts for unauthorized transactions

Notify their bank immediately if they discover unauthorized purchases or withdrawals

Credit Card Users

Examine their statements for any unauthorized transactions

Notify the bank that issued the card if they find any unauthorized purchases or cash advances

Cash registers and online purchases were not affected.  The company also emphasized that its customer and member databases are secure.  Barnes & Noble is assisting federal law enforcement authorities in the investigation and is working with banks and credit card issuers to identify accounts that may have been compromised.

For more information you can trust, see

Barnes & Noble Press Release 10/24/2012

Security Breaches Abound; What Can You Do

Global Payments Security Breach

Don’t Let Your Bank Card Get Skimmed

Don’t Count Out “Shoulder Surfers”

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Jackie

Jackie is the Operations and Education Foundation Assistant with the BBB. She assists consumers with business inquiries, and does presentations to senior groups and high school students. She is a regular contributor to the blog.