Tri-State BBB and Vectren Warn of Energy Bill Scam

Your BBB® has learned that there is a seasonal scam making rounds in our area: the utility bill scam. This time, scammers are claiming to work for Vectren and calling small businesses in the tristate area asking them to pay an alleged unpaid bill within a short amount of time, usually 45 minutes. Otherwise, they are told that their energy service will be disconnected.

“While Vectren does contact its customers regarding expected payments, these calls are not made in connection to an immediate disconnection of service,” stated Dan Bugher, senior vice president of Vectren customer experience. “We’re urging any customer who is approached in this fashion to contact us immediately to verify the legitimacy of the request and discuss his/her account status.”

To avoid falling for the utility bill scam, follow these steps:

  • Hang up and call the utility company at a phone number you know to be correct. Ask them about your last payment and if they’ve tried to contact you recently or not.
  • Don’t wire money and don’t disclose personal, credit card or bank information under any circumstances!
  • Contact law enforcement if you receive this scam call and report everything to so your BBB can warn all area residents.
  • Talk to your friends and family about this issue so they can avoid it!

You can reach Vectren at 1-800-227-1376, 6 a.m. to 6 p.m. Monday through Friday.

For more information you can trust, visit!

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About Oana Schneider 85 Articles
Oana Schneider is our Director of Media Services. She writes consumer and business oriented articles and is in charge of our community outreach program.

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