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What to Do About Unwanted Calls & Texts

What to Do About Unwanted Calls & Texts - The Beacon


By: Amanda

What to Do About Unwanted Calls & Texts

Your BBB® continues to receive calls for consumers who are still receiving unwanted robocalls and text messages. Whether they are offering to lower your credit card interest rate or claim you’ve won a prize, these calls and texts are, at best, potentially annoying and at worst, potentially scammers after your identity or money. We are often asked how to stop the calls. Unfortunately, there is no sure fire way to do that, as the folks behind a lot of the robocalls out there don’t bother to check the Do Not Call list. However, that doesn’t mean you shouldn’t have your number on the list, as any unwanted sales calls from other more reputable entities will abide by your choice not to be called.

So what can you do about robocalls? Your BBB and the Federal Trade Commission (FTC) have the following tips:

-If you receive one, don’t press any buttons,r ask to speak to someone or be taken off their list. Most often, that leads to you getting more calls, not less.

-Hang up immediately and report the phone number that called you to the Federal Trade Commission by calling 1-888-382-1222 or go to

-If you get repeated calls from the same number, ask your phone provider to block the number for you.

-If you get repeated calls from different numbers, ask your phone provider if they have a service to block unwanted phone calls.

-If you are getting calls on your mobile phone, check your phone’s app store. There are apps available that may help you block unwanted calls.

What can you do about random text messages? According to the FTC, it is illegal for a company to send you a text without your permission barring some exceptions, so if you receive a text from someone you don’t know and they claim you won a prize or asks you to confirm your personal information or bank account number, don’t text back or click on any links. You can report those texts to your phone provider by forwarding the text to 7726 (SPAM). You can also report those to the FTC.

For more information you can trust, visit

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Amanda is the Director of Bureau Affairs and is a regular contributor to the consumer education blog. She is one of our go-to colleagues for answering complex consumer inquires. Amanda also manages our charity reporting program.