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What to Do When a Business Closes Without Warning

What to Do When a Business Closes Without Warning - The Beacon


By: Jason

What to Do When a Business Closes Without Warning

From time to time we receive calls from consumers who were due to receive something from a business and suddenly the business closes without warning and without providing what was paid for. While the BBB will accept complaints against most businesses currently operating, the BBB typically cannot pursue a complaint with a business that no longer exists.

So what can a consumer do? One possible option for a consumer in such a predicament is to contact the Attorney General’s office. An example of what could possibly happen is in a press release dated 6/3/2013 from the Attorney General which you can view here.

According to this press release, the Attorney General has filed suit against Selections Furniture Store in Merrillville, Indiana for allegedly closing its doors while still owing consumers over $22,000 in merchandise. The press release indicates that this action is in response to 22 complaints filed with the AG regarding the matter. To report a complaint against a closed business, you can contact the Attorney General at 800-382-5516 or online at

To file a complaint with the BBB against a business currently operating go to and click “File A Complaint” and follow the instructions provided.

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Jason was the Manager of Dispute Resolution Services with the BBB and primary handled consumer complaints. He also assisted consumers with business inquiries. He was a regular contributor to the blog.