Your BBB® has recently learned additional details about the upcoming changes to your Medicare cards that we wrote about in September. As noted, these new cards will no longer contain your social security number, but will instead be a specific Medicare number. This change is being made to help protect Medicare subscribers from identity theft that could’ve resulted from having your social security number on the old card.
As a reminder, you don’t need to do anything to get the new card. It will be sent to the address you have on file with the Social Security Administration automatically.
You will never be asked to pay for a new card. If someone asks you to pay for new Medicare card, this is a scam.
If you need to update your contact information, you can visit your online Social Security account or call 1-800-772-1213. There will be no changes to your coverage or benefits with the new card.
The cards are being mailed at different times between April 2018 to April 2019. There is a rollout schedule that you can check if you want to get a better idea of when your card will arrive.
Once your new card is received be sure to shred your old card. Don’t simply throw the card away as the card could be taken from the trash and used to steal your identity as the old cards contain your Social Security number. However, if you have a Medicare Advantage card, that needs to be kept for treatment and coverage.
With these changes, your BBB and the FTC want you to be on the lookout for potential scams:
Don’t pay for your new card.
If someone gets ahold of you and asks for you to pay them for your new Medicare card, don’t. This is a scam and something you shouldn’t believe.
Don’t give personal information to receive your card.
If you receive a call and someone asks for you to give them personal information such as Social Security number, Medicare or something similar, this is a scam. No one from Medicare will ask you to give personal information in order to receive a new card.
Guard your card.
While your Social Security number is no longer on the card, and that does cut down on the risk, there is still a risk of having your Medicare card used for their personal medical gain. Keeping a close eye on your Medicare card is still just as important.
For more information, go to go.medicare.gov/newcard and if you fall for a scam report it to the FTC.